Privacy Policy

At health One™, we are committed to maintaining the privacy and security of personal information we may collect from time to time.

This Privacy Policy explains how health One™ may collect, use and disclose your personal information.

Personal information we collect and how we use it.

You are under no obligation when you visit (our “Website”) to provide any personal information to health One™.

We may receive and store certain types of information when you interact with our Website. For example, like many web sites, our Website uses “cookies,” and we obtain certain types of information when your Web browser accesses our Website. You have the opportunity to set your device to accept all cookies, to notify when a cookie is issued, or not to receive cookies at any time.

We may also collect personal information about you when we interact with you outside of our Website. If we collect personal information from or about you, we will only use such personal information for the following purposes:

  • to improve your experience with our Website or our services to you generally;
  • to communicate with you about our products, services and promotions or your transactions with us;
  • to respond to any of your communications;
  • to process and administer any transaction that you have entered into with us;
  • to comply with legal and governmental requirements; and
  • to offer you targeted products and services which we believe will be of interest to you.

If we intend to use your personal information for any purpose not specifically identified above, unless such purpose is self-evident at the time you have provided your personal information, we will inform you of the purpose and, to the extent possible, give you options about how the personal information that you provide us may be used.

We will keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. To update or amend your personal information, please contact us as described below.

Disclosure of your personal information

Except as described in the paragraph below, we do not sell, rent, or trade your personal information to third parties, unless you have authorized us to do so. However, we may share personal information with our affiliates and service providers solely for the purposes described in this Privacy Policy. Any third party service providers will be subject to contractual or other appropriate means to ensure compliance with this Privacy Policy and all applicable privacy laws. We may use third party service providers located outside of Canada, including in the United States. Please contact us as described below if you would like to obtain information about our practices with non-Canadian service providers.

In the event that we, or any of our subsidiaries or business units, or any of our assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, your personal information may be one of the transferred assets. The entity acquiring your personal information shall be required to only use and disclose your personal information in compliance with this Privacy Policy.

Legal disclosure

Please note that health One™ will fully cooperate with any court order or other legal process and will provide your personal information to the extent required in any legal proceeding.

We also release account and other personal information when we believe such release is appropriate to protect us from fraud or other harm, to enforce our contractual rights against you or to otherwise protect our rights, property or safety of us, our Website users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.


We use industry-recognized physical, technical and organizational security safeguards to protect the personally identifiable information that you have provided to us from loss, misuse and unauthorized access and alteration. We will protect personally identifiable information stored on our servers from unauthorized access using commercially available computer security products (e.g., firewalls), as well as carefully developed security procedures and practices.

Links to other sites

We may add external links to other related web sites. We are not responsible for the content that may be on such linked sites.

Privacy Policy changes

While your personal information will only be used and disclosed for the purposes identified at the time of collection or described in this Privacy Policy at the time of collection, we may change this policy at any time. Any such change may impact how we may use and disclose any personal information collected following such change, so please review this policy periodically. We retain the flexibility to update this policy.

Contacting us

If you wish to contact us about our privacy practices or want to find additional information about the policies and practices we utilize for services providers which are located outside of Canada, please contact us as follows:

English / Français

At Kohl & Frisch we continually look for ways to help our valued pharmacy customers, and providing you with your own private brand has been imperative. The added value provided by health One™ is particularly appreciated by consumers experiencing higher living costs and increased financial pressures.